Hospitality Manager On Duty Training

MODT-4003.02.0194

Available in Spanish

100%

0%

14 minutes

COURSE INFORMATION

Available in Spanish

Employees will look to you for leadership and direction. This film is a practical training tool for Managers on Duty and covers the specifics of Guest Privacy, DRAM Shop Laws, Evictions, Emergency Procedures, Criminal Activity, Preventing and Diffusing Aggressive Behavior, Incident Reports and Investigative Techniques, Lost/Missing Articles, Employee/Guest Injuries, Noise Complaints, and Drug Use. Scenarios, such as handling aggressive guests, are demonstrated visually to better equipment managers in dealing with various situations.